AUTOMATION giant Emerson Process Management has opened the largest support facility of any process automation vendor in Iraq.
The facility with its team of Iraqi technical field service engineers in Basra will handle start-up support, preventive maintenance, diagnostics and troubleshooting for control and safety systems, measurement devices, final control elements and fiscal metering systems.
Dave Tredinnick, president of Emerson Process Management – MEA, said establishing a local, Iraqi-staffed service and support has been a priority for Emerson.
“Emerson has a significant installed base in Iraq, which continues to expand with new project awards,” Tredinnick said. “We recognize that we need to localise our operations wherever practical, and I am proud to say that this facility is 100 per cent Iraqi staffed.”
Some of the new Iraqi engineers have over three decades of experience in the control and instrumentation field, while others are graduate engineers.
All have spent at least six months on three continents being trained on Emerson equipment and methodologies.
This included a formal Emerson certification process, field visits and integration into project execution teams, as well as language skills training and individually-tailored personal development programmes.
Emerson’s other facilities as needed to ensure consistent technical support. The team also manages sales, account management, site management and project execution from the Basra location.
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